» When do you ship?
We ship only 2 days a week (Wednesdays and Fridays) if you need your item in a rush, we recommend contacting us before to see if we can accommodate your order, thank you!
» What are this store's return and exchange policy?
Read all the detail about our return and exchange policy on this page.
» Do you offer Gift notes or gift packaging?
Yes! Of course! We offer 3 different options for gift wrapping. If you don't want gift wrapping and only to add a note, just add your message in the "Notes" section during checkout, that way the gift receipt we send out with your order will show your note.
» Do you accept orders placed outside the US?
We sure do! But international shipping rates apply. International delivery times are considerably longer and some countries require an additional tax (charged at customs) that we are NOT responsible for.
» How long will it take to receive my order?
|DOMESTIC CUSTOMERS||INTERNATIONAL CUSTOMERS|
|All items in the shop are mailed via USPS First Class service unless you selected to upgrade to Priority service during checkout. We ship from Crestline in southern California and Phoenix, Arizona.
Packages sent via USPS First class mail service can take anywhere from 2 to 8 business days to be received within the United States after being picked up by the USPS.
Packages that have been upgraded will arrive between 1-4 business days depending on how far the destination is from our shipping facility.
Times vary depending on the country and how fast your package is processed at customs so we can not guarantee how long it will take to get to you, but as a reference, we've had packages delivered anywhere from 10 to 40 business days after shipment.
» How long is the production time for swaddles and blankets?
All of our made-to-order organic cotton swaddles and minky blankets take 20 business days to print (this timeframe start once the artwork proof is approved). We offer the chance to upgrade, and rush the printing process, this option is offered by our manufacturer and allows us to cut the printing time to half.
Once we receive the fabric we cut and make your products, to ship them in our next available shipping day (please read about our shipping days above)
We send proofs via email in about 4-6 business days after the order is placed, if you are in a rush we recommend you to contact us to see if we can send your proof sooner. ONE free revision is included with all personalized swaddles, if you need extra revisions, you can purchase them here.
Color matching on fabric is just as hard as in paper, but fabric adds one extra difficulty, different fabrics absorb ink in different ways, so if you order the same color on two different products, chances are they will look different. Colors are always a little more muted when printed onto Organic cotton knit.
» Why is organic cotton so expensive?
I hand-letter and design all the fabrics from my shop and work with USA-based printers that make small runs exclusively for me since they use water-based inks and top of the line printing machines, this process is very expensive! Also, we use organic cotton knit, known to be one of the most expensive fabrics for baby items because it's GOTS certified organic, printed with eco-friendly inks and milled in the USA.
We pride ourselves on sourcing the best quality materials and work with USA-based printers and manufacturers to bring a product that when cared for properly can be a wonderful keepsake.
» Why is lightweight fleece not organic?
We introduced the lightweight fleece option, because a big number of customers were looking to have their swaddles made faster than the 20 business days that takes us to print organic cotton, with this option we can send different sizes of blankets on 7 business days (or faster) without having to pay a rush fee (this option is actually faster than the 10-day turnaround for a rush organic cotton)
So, we had to compromise, they are not organic and the fabric is not milled in the USA, but we can guarantee that it will be printed and sent to you in 7 business days (or faster) after your purchase or the proof approval (if the item is customized).
» Do you offer hand-lettering services for hire?
I am so sorry! I am currently not accepting any custom projects because I am focusing on growing my product line and licensing possibilities. I am sure you will find someone for your project, and thank you so much for thinking of me!
» Do you offer wholesale pricing?
Since now, most of our products are made to order, we no longer offer wholesale prices for stores. So sorry!
» Do you offer customization of cards?
I'm sorry, but I can not fit any customization of colors or wordings on cards, we can always hand-write a note inside if you want to send it directly to the recipient, but it will not be hand-lettered.
Have a question that isn't answered here? Feel free to message us.