Shop Policies

For our Frequently Asked Questions please refer to this page.

 

» RETURN POLICY

Please do not send your purchase without contacting us first to accommodate the return or refund, you will need an authorization number for us to process your request. We are happy to offer full refunds if you meet the below-listed criteria: 

  • If you require a cancellation of your order before your item is shipped or before the customization process has begun (for any customized item), we have no problems giving a full refund at your request. If you received a proof but want to cancel (before sending to production), the value of the proof(s) will be deducted from your refund.
  • If the item has been shipped, we will give you a full refund after receiving the item back (unopened & unused within 10 days of receipt), the client is responsible for the cost of shipping. Custom items can not be returned.
  • If your item(s) were damaged during shipping please contact me with pictures and I will do my best to help. Our goal is to make your transaction as joyful as possible!

(Please note that custom items can NOT be canceled or refunded after sent to production, this includes any personalized items, made-to-order and all custom swaddles and blankets)

To complete your return, we require a receipt or proof of purchase. So if you don't have the original invoice print out a copy of the one sent to your email when placing your order, make sure the order number is legible.


REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please take into consideration that refunds can take up to 14 days or a full month to show on your credit card statement.


LATE OR MISSING REFUND (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.


SALE ITEMS (if applicable)
Only regular priced items may be refunded if they meet our refund criteria, unfortunately, all items purchased during sales are final and cannot be refunded. 

  

 

» GENERAL SHIPPING POLICY

We ship only 2 days a week (Wednesdays and Fridays) if you need your item in a rush, we recommend to contact us before to see if we are able to accommodate your order.

All custom items are made-to-order (as well as cotton, lightweight fleece swaddles, and all blankets) printing and processing times are additional to the transit time after shipping. We try to keep stock of our most popular (non-personalized) items to expedite orders, so if you need something in a rush, you are welcome to contact us so we can tell you if it's in stock.

 

DOMESTIC CUSTOMERS INTERNATIONAL CUSTOMERS
All items in the shop are mailed via USPS First Class service unless you selected to upgrade to Priority service during checkout. We ship from Crestline in southern California and Phoenix, Arizona.

Packages sent via USPS First class mail service can take anywhere from 2 to 8 business days to be received within the United States after being picked up by the USPS.

Packages that have been upgraded will arrive between 1-4 business days depending on how far the destination is from our shipping facility.

Times vary depending on the country and how fast your package is processed at customs so we can not guarantee how long it will take to get to you, but as a reference, we've had packages delivered anywhere from 10 to 40 business days after shipment.

Please be aware that you are responsible for paying any extra fees that may be charged at customs. Before ordering make sure to research if your country will charge you extra fees for the items you want to purchase or not. We will not lie on the declaration form to avoid fees because that is illegal, so please don't ask us to.


IMPORTANT

Please note that by purchasing items from our shop you are agreeing to our stated policies. Please contact us before purchasing if you are concerned about any of the previously described points. Thank you!